Terms & Conditions

1. Acceptance of terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you and that organization.

2. Description of service

Speaker Follow is a presenter-engagement platform that lets a Speaker publish a branded event page, share a QR code, capture Attendee check-ins, deliver slides and resources, collect questions and feedback, export data, and optionally sync Attendee records to the Speaker's own GoHighLevel sub-account. We may add, change, or remove features at any time.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to create a Speaker account. The Service is intended for business and professional use, not for personal, household, or minor use.

4. Accounts & registration

Speaker accounts are created and authenticated through Clerk. You agree to provide accurate registration information, to keep your credentials confidential, and to notify us promptly of any unauthorized use of your account. You are responsible for all activity that occurs under your account.

5. Speaker responsibilities

As a Speaker, you control what data your event collects from Attendees and what you do with it (including whether you sync it to your own GoHighLevel account). You are responsible for:

• Having a lawful basis and, where required, the necessary consent to collect, use, and follow up with your Attendees' personal information, and for complying with applicable law in the jurisdictions where your Attendees are located (including anti-spam laws such as CAN-SPAM, CASL, or equivalents, and privacy laws such as the GDPR or CCPA where applicable to you).
• The accuracy and legality of the event branding, resources, links, and content you upload or configure.
• Any third-party account you connect to the Service, including your own GoHighLevel/LeadConnector sub-account and any domain you point at an event.
• Using Attendee data collected through the Service only for the purposes disclosed to Attendees at check-in.

You agree to indemnify Human in the Loop against claims arising from your failure to meet these responsibilities, as described in Section 16.

6. Third-party integrations

If you connect a GoHighLevel/LeadConnector sub-account or another third-party service, you do so under that provider's own terms, and at your own risk. We are not responsible for the availability, accuracy, security, or behavior of any third-party service, or for changes a third-party provider makes to its API or offering. You can disconnect a connected account at any time from your event settings.

7. Custom domains

If you point your own domain at an event, you represent that you own or control that domain and have the right to direct its DNS. We use Vercel to verify domain ownership and terminate TLS for verified domains. We may refuse or remove a custom domain that we reasonably believe was not rightfully controlled by the Speaker who added it, or that is used to impersonate another party.

8. Subscription plans & billing

Speaker Follow is offered on subscription plans described on our pricing page or at checkout. By subscribing, you agree to the following:

• Billing cycle. Fees are billed in advance on a monthly or annual basis, as selected at signup, and your subscription automatically renews for successive periods of the same length unless you cancel before the renewal date.
• Payment. You authorize us (or our third-party payment processor) to charge your payment method for all fees due. You are responsible for keeping your payment information current.
• Cancellation. You may cancel at any time from your account settings or by contacting us; cancellation takes effect at the end of your current billing period, and you will retain access until then.
• Refunds. Fees are non-refundable except where required by law or expressly stated at the time of purchase. We do not provide partial-period refunds for early cancellation.
• Free trials. If a free trial is offered, it will convert to a paid subscription at the end of the trial unless you cancel before it ends, as described at signup.
• Price changes. We may change our fees, but we will give you reasonable advance notice before a price change takes effect on your next renewal.
• Non-payment. We may suspend or downgrade access to paid features if payment fails and is not resolved after reasonable notice.
• Taxes. Fees are exclusive of applicable taxes, which you are responsible for unless we are required by law to collect them.

9. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law;
• Collect Attendee data without a lawful basis or without honoring the consent Attendees give;
• Upload malicious code, or attempt to disrupt, overload, or gain unauthorized access to the Service or other users' data;
• Reverse engineer, scrape, or resell the Service except as expressly permitted;
• Use the Service to send spam, harass, or defraud Attendees; or
• Circumvent rate limits, authentication, or other security controls.

We may suspend or terminate accounts that violate this section.

10. Intellectual property

Human in the Loop and its licensors own all right, title, and interest in the Service, including its software, design, and the “Speaker Follow” name and marks. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for your own events. You retain ownership of your event branding, uploaded resources, and the Attendee data you collect, and you grant us a license to host, process, and transmit that content solely to provide the Service to you. If you send us feedback or suggestions, you grant us a royalty-free license to use them without restriction.

11. Attendee-submitted content

Attendees retain ownership of the questions, feedback, and other content they submit. By submitting it, an Attendee grants the relevant Speaker and Human in the Loop a license to store, display, and process that content to operate the Service, including showing questions on a live question board and including feedback in exports.

12. Third-party services

The Service relies on third-party providers, including Clerk (authentication), Convex (database and storage), Resend (email delivery), Vercel (hosting), and, where connected, GoHighLevel/LeadConnector. We are not responsible for outages, data loss, or changes caused by these providers, though we will make reasonable efforts to maintain the Service's availability and to respond to material provider changes.

13. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay applicable fees, or if we reasonably believe your use poses a risk to the Service or other users. On termination, your right to use the Service ends; we will retain or delete your data as described in our Privacy Policy. Sections of these Terms that by their nature should survive termination (including Sections 10, 14, 15, 16, and 17) will survive.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUMAN IN THE LOOP WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM IS BASED AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO SOME OF THEM MAY NOT APPLY TO YOU.

16. Indemnification

You agree to indemnify and hold harmless Human in the Loop, its officers, employees, and agents from any claim, loss, or expense (including reasonable attorneys' fees) arising from your content, your Attendee data collection or use, your connected third-party accounts, or your breach of these Terms. We agree to indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a third party's intellectual property rights, subject to our right to control the defense and to modify or discontinue the infringing feature.

17. Dispute resolution & arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Agreement to arbitrate.You and Human in the Loop agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. The arbitration will be conducted in Los Angeles County, California, or by videoconference or telephone if the arbitrator permits, and will be governed by the Federal Arbitration Act.

Class action waiver. You and Human in the Loop agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, collective, or representative action, and each of us waives any right to a jury trial. If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim or request for relief, that claim or request must be brought in court, and all other claims remain subject to arbitration.

Right to opt out. You may opt out of this arbitration agreement by sending written notice to hello@humanintheloop.com within 30 days of first agreeing to these Terms, stating your name and that you opt out of the arbitration agreement. If you opt out, neither you nor we are bound by this Section 17, but the rest of these Terms still apply.

18. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles, except to the extent the Federal Arbitration Act applies to Section 17. For any dispute not subject to arbitration, you and Human in the Loop consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

19. Changes to the Service or Terms

We may modify these Terms from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, notify Speakers. Continuing to use the Service after changes take effect constitutes acceptance of the revised Terms.

20. General provisions

• Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and Human in the Loop regarding the Service.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may provide notices to you by email to the address on your account or by posting on the Service.

21. Contact us

Human in the Loop Inc.
3746 Foothill Boulevard, #524
Glendale, California 91214
hello@humanintheloop.com